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Tax Australia: Error: 'Tax returns are currently open. You can't close tax manager without closing the returns' when opening/closing a return

I am receiving error Tax returns are currently open. You can't close tax manager without closing the returns when trying to open the return/close the return

Updated over 2 months ago

In order to have access to the return, please try the below steps.

  1. Try to close the return from the Task Manager if running in the background.

    • Right click on the Taskbar, select Task Manager.

    • Right click on the background APS programmes and click End Task.

      Select Task Manager

      End Task on Advance Tax

  2. Ensure no other users are currently working in the same return at the same time.

  3. Ensure logs are removed from that return for the particular user. Please find the knowledge base below with more information.
    ​
    ​Access APS: Unlock return in Extract Log Maintenance

Remove Log in Advance Extract Log Maintenance
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