The support experience in the MyAccess portal (previously Access Customer Success Portal) has been updated to make getting help quicker and easier. Instead of raising a case by submitting a form, the Digital Assistant guides your query and connects you with a Support specialist if needed.
đNote: The Digital Assistant in the Help Centre cannot connect you directly with support, please log in to MyAccess Portal.
Log in to MyAccess.
Click Ask a question, then click Select a product.
â
Choose APS.
When the Digital Assistant opens, click Ask a question.
Type your question or what you need help with, for example, a task, an error, or a product feature.
If the Digital Assistant canât solve your query or itâs not what you were looking for, your conversation can be escalated to a Support specialist.
The Support specialist continues the conversation to resolve your query.
If needed, the Support specialist will escalate your query for further assistance. You will receive email updates as your query progresses. You can return to MyAccess at any time to view past conversations or those still awaiting resolution.
Watch the video to see how the new experience works
âWhy the change?
These updates introduce AI-powered support and conversations through the Digital Assistant in the portal.
No need to complete support request forms.
Instant answers to common questions.
Faster handover to a support specialist when required.