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Practice Management: Missing week in cloud timesheet headers

Error 'Unable to default to today's timesheet...no header' or a user is missing a week in APS Cloud Timesheets

Updated over 2 months ago

When reviewing the Timesheet Administration console, you might notice that the timesheet header appears, but it won't be accessible in the cloud timesheet.
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To resolve this issue, please follow the instructions below

  1. Launch the Timesheet Administration console.

  2. In the left-hand pane, expand the Week headers.

  3. Select the affected period.

  4. Right-click on the affected user's header to delete it.

  5. Right-click on the affected week header and choose New to recreate the missing timesheet header.

  6. Allow a couple of minutes for the changes to take effect.

  7. Log in to the cloud timesheet to verify if the header is now available.

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