Use the following steps to change the Cloud Domain name, system account email and Fee Earner emails.
Update Cloud Services Account
Contact support and reference the title of this article. You will be required to provide support with a new email address.
Support will update the friendly Domain used by APS Cloud applications. To complete this change, a time slot will be scheduled during which the APS Cloud Scheduling Services will be stopped. While this service is stopped, transaction synchronisation will be paused and queued until the updated service login credentials are applied.
We will ill then update the email address, which will trigger a verification email to the new email address.
Verify the email address and set a new password.
Open the Cloud Services configuration page (http://localhost:7331).
Go to the Settings Tab, update the Connection Details, Test and Save.
Update the friendly tenant name in the Cloud Services configuration page and Save.
Confirm there are no connection issues.
Update Fee Earner Email Address (Internal Staff)
The following steps will need to be completed by an administrator.
Ensure the staff member has logged out and closed all APS cloud applications.
Open the Fee Earner console.
Update the staff member’s email address.
A verification email will be sent to the updated email address. Ask the staff member to verify the email address and set a new password.
The staff member can now log back into the APS Cloud applications.