Confirm that the Cloud Services are installed and running. These services are typically located on the SQL database server.
Go to Windows Control Panel, Programs and Features and confirm that the following services are installed:
Cloud Update Service
Cloud Scheduling Service
Check that both services are running.
Go to Control Panel, Administrative Tools, Services. Locate the services and verify that their status is Started.
To start or stop a service, right-click the service name and select the required action.
Stopping order:
APS Scheduling Service.
Reckon APS Update Service.
Starting order:
Reckon APS Update Service
Reckon APS Scheduling Service
📌Note: Before performing any pre-upgrade backup, stop both services by right-clicking each one and selecting Stop. Once the upgrade is complete, right-click each service again and select Start to resume normal operation.