Skip to main content

Tax New Zealand: Tax Agent missing in the current agent list in the cloud service

Unable to change the current agent in the cloud because the required agent does not appear in the Current Agent list.

Updated over 2 weeks ago

To solve the issue:

  1. Confirm the required Tax agent has been linked in APS Desktop, Fee Earners, Web linked tax agent.

  2. If the issue persists, go to APS Desktop, Tax Agent Console, Select the relevant Tax Agent, Web View, Agent Web View.

Related Articles
Tax New Zealand: Autocalc Returns Processing
Tax New Zealand: Setup a new user for NZ Tax web lodgements
Tax New Zealand: Delete a Cloud Tax Return
Tax New Zealand: Error: 'User is not active or not found in APS System'
Tax New Zealand: Add or Delete a Tax Agent in the Tax Agent Console
Did this answer your question?