If an Access Practice Management user forgot their password, the Admin user for the firm can reset the password.
The user may receive a message 'You cannot reset your password try the following: Contact your company's administrator for assistance'
The following instructions are to be completed by an Admin User in Access Practice Management:
Go to the Setup
In the Quick Find, type Users.
Select Users.
Tick the user name having the password issue
Click Reset Password(s).
The user will be sent an email link to reset their password.
If the system administrator's password is forgotten and the security question answers are unavailable, the account cannot be recovered through the standard password reset process. In this case, contact support.