A script will need to be run on your database to allow the Fee Earner to raise a Fee.
⚠️Important:
We recommend taking an SQL backup as a precaution before running the script.
It is recommended that the script be executed by your IT team.
Ensure the user is logged out of APS before running the script.
Follow the below to locate the FeeEarnerID and run the script:
Script: DELETE cdbFormUserSettings WHERE friUserID = xx AND friName <> 'System'
Obtain the FeeEarnerID for the user:
Open the Fee Earner Console.
Locate the user.
Note the FeeEarnerID (e.g. if the ID shown is 10, this is the value to use).
Replace XX in the script with the user’s FeeEarnerID:
SQL script example
DELETE cdbFormUserSettings
WHERE friUserID = 10
AND friName <> 'System'
Execute the script against the database.