This occurs because a WIP window is open but hidden behind another window on a different monitor, rather than being in focus on top.
When running on a Workstation
Go to APS Main Menu, Tools, About Access APS.
Check the Advance DataTables Database Version is current.
Go to Control Panel, check if the Access APS Practice Management Version has the correct Database Version.
If the versions are different, you will need to reinstall Access APS Practice Management so that the versions match.
When running on a Terminal Server
You need to clear the SUPS.
Ensure that the User's APS is Closed before proceeding.
Log in to APS as an authorised administrator.
From the APS Application List, Select System and User Settings.
Click the View Settings drop-down menu and select User. This will activate the Clear Settings buttons & User list.
Select the User’s name from the User list.
Click on Clear Settings, and the window will pop up.
Click Fee Earners and click Clear.
Click Fees and click Clear.
If the issue persists, Access APS Support will need to apply a script to clear the SUPS from the backend. Please raise a new case online and reference the title of this article. You will also need to make a note of the affected Fee Earner's ID (from the Details Page in Fee Earners Console).