We have enabled a lodgement logging file to allow Access APS Support and development to capture errors and other information required to investigate Tax Return and Web Lodgement errors. This file is helpful in troubleshooting Bad Gateway errors that may arise when lodging a return or errors occurring with the Prepop function.
If support requests this file, please complete the following steps:
Go to C:\Adv2000. For server users, this file is located in the server's ADV2000 folder. You may need your IT's assistance with retrieving it.
Locate the nztaxlog.txt file (C:\ADV2000\nztaxlog.txt).
Create a case online, reference the title of this article, and upload this file as an attachment along with any useful screenshots of the return/error message for the support team. If you already have a case open, upload the attachment to your case in the Access Portal. Note: The log file is overwritten each time the Bad Gateway or Prepop error occurs. If more than one return results in the error, follow these steps to ensure you send the correct log file for the relevant return:
Recreate the error in the return (move the workflow status to Ready to Lodge; click the Add Income held by Inland Revenue button).
In the ADV2000 folder, make a copy of the nztaxlog.txt file to send to support. Rename it to keep track, such as SmithIR3log.txt.
Recreate the error in the next return and copy the new log.txt file as in step 2.
Please also send a screenshot of the affected return Tax Return tab in Tax Manager.