This knowledge article will guide you through the steps on how to provide log files to assist support to further troubleshoot some lodgement problems for the returns prepared with Elite forms.
Log out of APS on the PC where the Lodgment error occurred.
Go to Windows > File Explorer > C:\Adv2000\TaxForms and locate the following files on the PC.
C:\Adv2000\TaxForms\App.config
C:\Adv2000\TaxForms\Aps.Applications.Tax.Australia.SBRAUSKeyConfiguration.exe.config
C:\Adv2000\TaxForms\Aps.Framework.SBRService.Host.exe.config
C:\Adv2000\TaxForms\Aps.TaxService.Host.exe.config
Open each file to edit.
Locate a field called <add key="EnableReckonAs4Logging" value="False"/> change this to “True”.
Perform this step for each of the files listed in step 2.
Lodge the same return. Once it fails, follow Step 6.
Go to Windows > File Explorer > C:\Users\<User Name>\appdata\ (Eg: C\Users\angela.maxwell\appdata)
This is usually a hidden folder if you do not see the appdata folder please see How to locate the windows appdata folder and show hidden folder
Whilst in this folder search for ReckonAS4.
Open the ReckonAS4Client folder and under here you will see Logs Directory, please copy and upload the XML files created in this folder to support via raising a new case online.
Please check the Date Modified of these files. They should match the lodgement time on the SBR Validation Report.
Please note that the files that are created, the file name starts with the date, and then the time of the lodgements. Please send us all that are created together you can check that by the name of the file, as the time on all files would be same. Each Lodgement will create multiple files and we need all of them.
Once you have sent us the Log files, please leave the tags to set as True, as we might request newer log files for the same lodgement. Once your issue is resolved you can then revert back this change (by changing <add key="EnableReckonAs4Logging" value="True"/> to FALSE) so a log file is not created for every lodgement that you do.