The following error occurs when attempting to do an Infotrack search:
Invalid Search
An error occurred creating the search for user
*Email address of user*
Status Code/Description = Unauthorized/Unauthorized
Error Message =
To resolve this error please use the following steps:
Open Infotrack and reset the password.
From the APS Main menu, open the Fee Earner Console.
Update the password to reflect the same one used for Infotrack.