The matter the user has created has to be set as a Tax Matter.
Client can check if the matter is a Tax Matter by following the steps below:
Go to Central Console, Matter.
Select the Matter (that the user is expecting to see in Tax Manager).
Note down the name of Std Mtr* (Standard Matter) that is listed under the Details. In this example, the standard matter is Tax Return 2019.
4. Go to Standard Matters Console, search for Tax Return 2019.
5. Select the Tax Return 2019 Matter.
6. Ensure the Launch Method is aTEliteIntgn.advStartApp.
7. If not, the user can change it after clicking the Edit Mode button on top.
