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Practice Management: Error: The Advance Database Administrator has not set up a user account for the Windows login...

A new user is already set up on APS but can not open the APS software. They receive 'The Advance Database Administrator has not set up a user account for the Windows login "name". You will not be able to run Advance until this is done.'

Updated over a month ago

To resolve the issue, please complete the following steps to check if the Windows Profile Name is missing from the Fee Earner Console: Login Name.
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To locate the Windows Profile Name:

  1. In the computer search bar, type Settings.

  2. Go to Accounts.

  3. Take note of the Windows Profile Name.

To check it is entered in APS:

  1. Go to APS Main Pane, Fee Earner Console, Details Page, Login Name Field/Instance.

  2. Check if the Windows Profile Name is present, enter or adjust as required.

Note: If you have any issues entering or saving the Windows Profile name please refer to this article: Practice Management: Unable to save the Login Name in Fee Earner console.

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