Why can't I get into APS after changing my Office 365 Password?
Errors -
Connection Error, Log in failed. Please reconnect and try again. Make sure that the provided credentials are correct, if not please provide the correct credentials in the workspace, which can be found under Settings -> Integration credentials.
Reconnecting in 5 seconds...
then
Connection Error, The remote desktop server has denied access to this connection. If you require access, please ask your system administrator to grant your account access, or check your system settings.
After changing their Office 365 password, the user gets the following errors when trying to open PM and XPA:
then:
The password used for Access APS Online is NOT the same as your Office 365 password. You should NOT update the Password stored in Integration Credentials with your Office 365 password.
If this has been done, you will need to change the Integration Credentials password back to the appropriate password for your site. You can obtain this from your in-house APS Administrator or create a case online and reference the title of this article for assistance from the Support team.
Please note: If this is occurring for a NEW user, please check the email address is entered correctly and matches the email address provided to APS Support to get the new user setup in the back end.
Please note: If this is occurring for a NEW user, please check the email address is entered correctly and matches the email address provided to APS Support to get the new user setup in the back end.
Update the password in Settings, Integration Credentials
The user should be able to do update their password via the Access APS Online dashboard:
Select the Username in the top right corner (see below).
Click Settings.
Locate Integration Credentials on the left.
Tick your own name and the Credential Properties are displayed.
Enter the correct password into the Password and Confirm password fields and click the Done button.
Try to access the APS applications again.