Skip to main content

Tax Australia: Create log files for APS forms

How to generate log files. Instructions to generate the log files.

Updated this week

This article will guide you on how to provide log files to us to further troubleshoot some lodgement as well as prefill problems for returns prepared in APS Tax forms.

Create log files for APS forms

  1. Log out of APS on the PC where the error has occurred.

    📌Note: If you are operating on a server, make sure all users are logged out of APS before changing this setting.

  2. Go to Windows, File Explorer, C Drive, ADV 2000, Tax Forms and C drive, Program Files (x86) Advance Tax, Framework to locate the below files on the PC:

    • C:\Adv2000\TaxForms\App.config.

    • C:\Adv2000\TaxForms\Aps.Applications.Tax.Australia.SBRAUSKeyConfiguration.exe.config.

    • C:\Adv2000\TaxForms\Aps.Framework.SBRService.Host.exe.config.

    • C:\Adv2000\TaxForms\Aps.TaxService.Host.exe.config.

    • C:\Program Files (x86)\Advance Tax\Framework\Aps.Applications.Tax.Australia.SBRAUSKeyConfiguration.exe.config.

    • C:\Program Files (x86)\Advance Tax\Framework\Aps.Framework.Runtime.Loader.exe.config.

    • C:\Program Files (x86)\Advance Tax\Framework\Aps.Framework.SBRService.Host.exe.config.

  3. Open each file to edit.

  4. Locate a field called <add Key = "EnableReckonAS4Logging" Value= False"/> and change this to True. Save your changes.

  5. Once the tag is changed to True. The system will start to create XML log files.

  6. Lodge/Prefill the affected return(s). Then, go to C:\Users\AffectedUser\AppData and press enter. This is usually a hidden folder.

  7. Whilst in this folder search for ReckonAS4.

  8. Open the ReckonAS4 Client folder and under here you will see Logs Directory.

  9. Copy and send the XML files created in this folder via the Customer Success Portal or email [email protected]. Please:

    • Check the Date Modified of these files. They should match the lodgement time on the SBR Validation Report.

    • Provide us with all the files that are created together as each lodgement and prefill will create multiple files and we would require them all.

After your case is resolved

Once you have sent us the log files, leave the tags to set as True, as we may request newer log files for the same ticket.

You can change the tags to False once your case is resolved by changing add <Key = "EnableReckonAS4Logging" Value= True"/> and this to False.
​

Related Articles
Tax Manager and Elite Forms: Provide RSBRE log files in Elite forms
Tax Australia: Validation window is blank and not appearing in the Tax return
Tax Australia: Create and send a support copy of a tax return
Did this answer your question?