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Practice Management: Error occurs when doing a Quick Word Merge

Updated over a month ago

When doing a Quick Word Merge you may get one of the two error messages below:

Error 430
Description: Class does not support automation or does not support expected interface
Source: cmdMerge_Click <- axQuickWordMerge


OR

Error -2147319779
Description: Automation Error
Library not registered
Source: cmdMerge_Click <- axQuickWordMerge

These errors are caused by an environmental conflict with the Access APS file axQuickWordMerge.dll.

Follow the steps below to resolve this error:

  1. Registering the axQuickWordMerge.dll file.

  2. In Word ensure that the Macro Security level is set to Low.

  3. Register the C:\Windows\System32\scrrun.dll file.

  4. Run an Office repair from Control Panel > Add/Remove Programs.

  5. Uninstall and reinstall MS Office as a full install (all components).

  6. Run a Windows repair.

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