The IRD has deployed a new authentication system, and you will need to disable and re-enable Automated Tasks from time to time to refresh the access token. This should be done by a user with ‘Owner’ permissions in MyIR.
Open the Tax Agent Console.
Select the Web View menu on the left.
Click the Agent Web View button.
This will open the Tax Agent web page.
If the button below shows Disable Automated Tasks - click on it to disable.
If it's currently disabled, the button will already read Enable Automated Tasks.
Once disabled, the button should read Enabled Automated Tasks, click this button once more to reset this function.
Note: If you have more than one Tax Agency list, this feature must be enabled for each Agent.
Note: Whichever user enables Automation, their details are used to connect to IRD to retrieve the Income details from IRD (Prepop function), regardless of which user actually clicks the button from within Tax Manager. Therefore, ensure that the Tax Administrator who enables this on the web page has the most appropriate MyIR permissions.