Follow the steps to resolve this issue:
Check what version of MIcrosoft Office, Excel you are using. Check to see if it is 32 or 64 bit.
The Excel Add-in is only 32-bit compatible, install Excel 32-bit if required.
If Excel 32-bit is already being used, please check that this Add in is currently being used:
βOpen Excel, Options, Add-ins.
C:\ProgramFiles (x86)\Reckon\APS\Xcede.Excel.Addin.xll.
