To resolve this issue, we will require the following report: Full WIP Details Report for the affected Client or Full WIP Report for the affected Matter.
Go to Central Console.
Select the affected Client from the Filter dropdown list.
Expand Matter band.
Select the affected Matter (if aware of the Matter).
From top ribbon, select Reports then WIP Details.
Select the correct Entity.
Click YES to all Pop-Up Wizards.
Please then raise a new case online, reference the title of this article, and upload the generated report.