All of the steps below must be completed to remove a user from Access APS Online and to ensure license numbers are automatically updated for billing purposes:
Step 1 - Delete the user from Access APS Online - Group Management
Go to Settings under your name in the top right-hand corner of the screen.
Expand Users and Groups.
Choose Group Management.
Remove the user from the groups they are in - tick on a Group (for example, Users) and click the Edit button in the top left.
Select the Members tab.
Locate the user to remove and click the Delete button on the left.
Once deleted, click Done in the top left menu.
Step 2 - Delete the user from Access APS Online - User Management
In the left menu, click User Management (also under Users & Groups).
Tick next to the name of the person leaving.
Choose Delete from the top left menu.
Click Done when you are finished.
Step 3 - Log a support case to Delete the user from the Access APS Online Environment
Please create a case online, reference the title of this article, and advise the name and email address of the user to be removed. Also, note if this should be done immediately or at a future date.