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The user needs to be set up correctly in the PIQ Portal. <br><br>Please complete the steps in this article: <a href="https://accessgroup.my.site.com/Support/s/article/Access-APS-PIQ-Create-a-new-user-in-PracticeIQ-by-manually-adding-users-from-Practice-Management-database" rel="nofollow noopener noreferrer" target="_blank">Access APS (PIQ): Create a new user in PracticeIQ by manually adding users from Practice Management database</a>

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