Below are common authentication errors and the recommended actions. For further details, visit:
SBR Authentication Errors
Error code | Description | Recommended action |
CMN.ATO.AUTH.007 | You do not have the correct permission to submit this request or retrieve this file.
| You may not have the correct permission for this transaction. Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again. If the issue persists, contact us quoting this error code to resolve any issues.
Check that the client identifiers on your client record in your software are correct:
If necessary, set up your permissions in Access Manager (see Using Access Manager). |
CMN.ATO.AUTH.001 | The registered agent number (RAN) used with your Australian business number (ABN) or credential is not related. | If you are using a cloud-hosted software provider or a sending service provider (SSP), check the combination of the RAN and ABN. If you are lodging directly, check the combination of RAN and ABN linked to your credential, and then try again. Attempt to correct in Access Manager. If you still need help, phone our Technical help desk on 1300 287 539. |
CMN.ATO.AUTH.002 | You are not authorised to lodge on behalf of this client. | You are not authorised to submit this lodgment on behalf of the client. Link this client to your RAN to create a client-to-agent relationship. If the client relationship exists, your credential could be restricted from accessing this client – see the authorisation administrator for your business or practice. If the problem persists and the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again. |
CMN.ATO.AUTH.004 | No ATO reports currently available. Please try again later. | Check the ABN in the credential matches the business or registered agent details (for example, ABN or RAN) in the transmission. If necessary, contact your authorisation administrator. If you still need help, phone our Technical help desk on 1300 287 539. |
CMN.ATO.AUTH.005 | Your credential is not linked to this registered agent number in Access Manager. | Contact the authorisation administrator for your business or practice to authorise your credential for this RAN and set up your permissions in Access Manager. Ensure your permissions are set up correctly in Access Manager. |
CMN.ATO.AUTH.006 | The requested report belongs to another intermediary. Review request details and try again. | Check that the client-to-agent relationship is correct; the client may be linked to another agent. If the client is linked to your registered agent number, remove and re-add the client. |
CMN.ATO.AUTH.008 | You are not authorised to lodge on behalf of this client. | You are not authorised to submit this lodgment on behalf of the client. If you are a tax practitioner, ensure your RAN is used in the transmission and try again. If you are a business sending on behalf of another business, get an authorisation administrator to ensure there is a business appointment in Access Manager and give your credential access if required. If the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again. Your RAN must also be linked to the correct agent ABN in Access Manager. |
CMN.ATO.AUTH.009 | Length of the software ID must be 10 characters. | Check the software ID to ensure it is correct. |
SBR.GEN.AUTH.002 | Mandatory information provided in the transmission is invalid. | Check that you have correctly entered identifiers in your software (for example, ABN, TFN, etc). Contact your digital service provider for assistance. |
SBR.GEN.AUTH.003 | Reporting party identifier information is missing from the lodgment. | Check that you have included the reporting party identifier (TFN or ABN). |
SBR.GEN.AUTH.004 | Check AUSkey details match the details of the user submitting the information. | Check the ABN in the credential matches the business or registered agent details (for example, ABN or RAN) in the transmission. If necessary, contact your authorisation administrator. If you still need help, phone our Technical help desk on 1300 287 539. |
SBR.GEN.AUTH.005 | Misalignment of identifying information. | Check that the client identifiers (TFN or ABN) entered into the practice software match the client identifiers used for the lodgment. |
SBR.GEN.AUTH.006 | The software provider has not been nominated to secure your online (cloud) transmissions. | You must nominate your software provider before attempting to lodge. Phone us on 1300 852 232 or use Access Manager to notify us of a hosted SBR software service. See Cloud software authentication and authorisation for more information on hosted SBR services. |
SBR.GEN.AUTH.007 | The software provider has not been accredited as an online (cloud) software provider. | Contact your software provider. |
SBR.GEN.AUTH.008 | Your nomination with the online (cloud) software provider does not contain the correct software ID. | Check and update your hosted SBR software ID through Access Manager or by phoning 1300 852 232. |
SBR.GEN.AUTH.009 | You do not have the correct permission to submit this lodgment. | You may not have the correct permission for this transaction. Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again. |
SBR.GEN.AUTH.010 | Your transaction failed due to a problem with the online (cloud) software provider's system. | The credential used by the digital service provider for securing online (cloud) transmissions made by the business is not enabled for these services. To resolve, contact your digital service provider. |
SBR.GEN.AUTH.011 | The software provider has disabled your nomination. | Contact your software provider, or nominate a new hosted software service on 1300 852 232. |
SBR.GEN.AUTH.012 | Intermediary identifier information is missing from the lodgment. | Ensure that the TFN, ABN or ARN of the intermediary is in the appropriate field. |
SBR.GEN.AUTH.013 | The ABN of the business being acted on behalf of is required. | Attempt to correct the field. |
SBR.GEN.AUTH.014 | A client’s ABN, TFN, WPN or ARN is required for this request. | Attempt to correct the field. |
SBR.GEN.AUTH.015 | You are not authorised to submit this request. Review permissions in Access Manager and try again. | You may not have the correct permission for this transaction. Contact the authorisation administrator for your business or practice to update your permissions in Access Manager and then try again. |