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XPA: Error: 'Runtime Error '5' Invalid call or procedure' after installing XPA

The following error Runtime Error '5' Invalid procedure call may occur after installing XPA on a new laptop, or when entering journal entries for bank statements in XPA.

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Review Region Settings:

  1. Go to the Control Panel, Clock and Region.

  2. Under Region, click Change date, time, or number formats.

  3. Ensure the Short date format is: d/MM/yyyy.

  4. Ensure the Long date format to dddd, d MMMM yyyy.

  5. Apply and save any changes.

Review Date and Time Settings:

  1. Go to the Control Panel, Clock and Region.

  2. Under Date and Time, click Set the time and date.

  3. Click Change date and time (select yes if pop up to make changes occurs), Change calendar settings.

  4. Check the short date is: d/MM/yyyy.

  5. Check the Long Date is: dddd, d MMMM yyyy.

  6. Apply and save any changes.

For Australian clients on Windows 10 also complete the following:

  1. Go to Control Panel, Language.

  2. Ensure that English (Australia) is at the top of the list.

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