If you need to reinstate a terminated fee earner record, which may result in multiple fee earner accounts being linked to the same Fee Earner ID, please follow the steps below.
Check Provisioning for multiple accounts linked to the same Fee Earner ID.
In User Management (UM), update the name and email address on the duplicate accounts, ensuring each account has a unique name and email address.
Deactivate all duplicate accounts in UM, leaving only the primary active account.
Log in to SQL and navigate to the [ocsPtrMgrDeptStaff] table to locate the affected fee earner record.
Update the email address in the [pmdEmail] field.
In Provisioning, locate and copy the Cloud ID of the active account.
Paste this Cloud ID into the [pmdCloudId] field within the [ocsPtrMgrDeptStaff] table.
Remove the termination date and set the Cloud Enabled flag to 1.
Return to UM and resend the invitation to the user.
The user will receive the email and can proceed with completing the sign-up process.