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Practice Management: Verify that Cloud Synchronisation Services are installed and currently running

Learn how to check, stop, and start the Access APS Cloud services on your server.

To check the services are installed

The services are usually installed on the SQL database server, so start there.

  1. Go to Windows Control Panel, then click the Features applet.

You should see two services listed: Access APS Cloud Update Service and Access APS Cloud Scheduling Service. Your list should look like the screenshot below.
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To check the services are running

Confirm both services are running from the Services console.

  1. Go to Control Panel, then click Administrative Tools, then click Services.

  2. Find the Access APS Cloud Update Service and Access APS Cloud Scheduling Service in the list. Each should read Started when running.


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To stop or start the services

If you want to stop or start the services, right-click each service. Follow the order below.
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Stopping order

  1. Right-click Access APS Cloud Scheduling Service, then click Stop.

  2. Right-click Access APS Cloud Update Service, then click Stop.

Starting order

  1. Right-click Access APS Cloud Update Service, then click Start.

  2. Right-click Access APS Cloud Scheduling Service, then click Start.

📌Note: Before you perform a pre-upgrade backup, stop both services using the right-click option. After the upgrade is complete, right-click each service and start it.

If the services are not installed

If you can't find the services, follow the complete instructions in our Cloud Services Installation guide.
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