If you are trying to reach the MyAccess portal (formerly called the Customer Success Portal) but the site doesn't load and you see 'This site can't be reached' or 'Can't reach this page' in your browser, check the URL (web address) you're using.
The correct URL for the Customer Success Portal is:
For security reasons, the URL for the portal was updated in 2022. If your link isn't working, it is because you have an outdated link or bookmark. Please update the link to the correct URL.
If the broken link is in your Access product or documentation, let us know so we can correct it as soon as possible.